Elevate customer service at TD as a Bilingual Contact Centre Representative. Provide legendary support for clients with expertise in banking needs through a hybrid work model in Toronto.

As a Contact Centre Representative II, you will engage with customers in English and French, addressing inquiries through inbound and outbound calls. Your role is vital for TD's commitment to exceptional client experiences. You’ll achieve performance goals while enhancing your skills through continuous training and coaching.

Key Responsibilities:
• Deliver outstanding customer service through effective communication
• Efficiently resolve inquiries at first contact
• Meet performance metrics in quality and customer satisfaction




• Participate actively in ongoing training sessions
• Offer personalized advice based on customers' financial situations

Requirements:
• High School Diploma or equivalent
• Previous customer service or call center experience
• Exceptional listening and problem-solving skills
• Ability to multitask with digital systems
• Flexibility to adapt to various situations

Contribute to a supportive team setting while enhancing your expertise in customer service with TD.
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📌 Bilingual Contact Centre Representative at TD (Ontario)
🏢 TD Bank Group
📍 Ontario