Explore a vital role at Raymond James as a Bilingual Client Access Support Associate, serving clients and advisors through exceptional service. You will support website access and mobile applications in a fast-paced environment.

Join the Information Technology/PCG team, providing immediate assistance to Raymond James clients and advisors in English and French. You'll collaborate with various teams to understand client needs and ensure their satisfaction. This role blends technical support with customer service, requiring robust communication and troubleshooting skills.

Key Responsibilities:

- Provide timely assistance for client-access usage issues
- Conduct basic diagnoses of internet software and hardware




- Document client communications in the call-tracking system
- Research and resolve inquiries from clients and advisors
- Liaise with teams for effective problem resolution

Requirements:

- Minimum of 3-4 years’ experience in customer service
- Fluency in French and English is preferable
- Experience in financial services industry required
- Strong organizational and interpersonal skills
- Ability to work independently and under pressure

Enhance client experiences with your customer service expertise and bilingual skills at Raymond James.

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📌 Bilingual Client Access Support Associate (Vancouver)
🏢 Raymond James Financial
📍 Vancouver