Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement. This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions.

As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's evolution. With over 15 years of experience in customer experience strategy, you will ensure measurable business outcomes and facilitate governance frameworks for rapid decision-making. This role impacts the delivery of financial services to underserved communities, enhancing operational excellence.

Key Responsibilities:



• Define and scale journey-based operating models • Set and propagate journey principles enterprise-wide • Facilitate cross-journey prioritization and trade-offs • Design governance frameworks for decision-making • Manage continuous evolution of the Journey Library

Requirements: • 15+ years in strategy or transformation leadership • Experience in senior director roles in complex environments • Expertise in customer journey design and management • Background in financial services or regulated industries • Bachelor's degree in relevant fields required

Make a difference by shaping customer engagement strategies at MFSG. #J-18808-Ljbffr

📌 Head of Customer Journey Enablement at MFSG (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto