Build Trusted Partnerships. Lead Strategic Growth. Own Outcomes. At Direct Focus, Account Directors own outcomes.

Not projects.

Outcomes.

You are responsible for the health, growth, profitability, and long‑term success of your portfolio. You serve as a trusted advisor to clients, a leader to your team, and a key contributor to the success of the organization.

This role requires someone who can think strategically while remaining deeply connected to client needs, team performance, and operational excellence.

You don’t wait for problems to arrive.

You anticipate them.

You don’t simply manage relationships.

You deepen them.

You don’t just protect what’s been built.

You help clients and teams reach what’s next.

What We Mean By Great Client Service At Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.

We strive to be trusted partners—not just service providers. We build long‑term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.

What You’ll Do Build Strategic Client Partnerships Develop trusted relationships with senior stakeholders and help clients align marketing investments with business objectives.

Identify opportunities to deepen client relationships, strengthen engagement, and create long‑term value.

Take accountability for retention, profitability, forecasting accuracy,



and overall account health.

Lead High-Performing Teams Provide direction, coaching, and support to Account Managers and Account Coordinators while fostering accountability, collaboration, and professional growth.

Guide Strategic Planning Provide leadership during account planning, quarterly business reviews, and major client initiatives.

Strengthen the Business Partner with Strategy, Operations, and Executive Leadership to improve systems, workflows, and service delivery models.

What Success Looks Like

High client retention

Accurate forecasting

Healthy client relationships

High-performing account teams

What You Bring

8–10+ years of marketing, agency, client leadership, or business operations experience

3+ years leading teams

Proven success managing strategic client relationships

Strong financial and business acumen

Experience growing accounts and identifying new opportunities

Exceptional communication and leadership abilities

Ability to balance strategic thinking with operational execution

Comfort leveraging technology and AI-enabled tools to improve performance

How You Live Our Values Own it

You lead with accountability and take responsibility for outcomes.





Better 2.0

You seek smarter ways to strengthen client relationships, team performance, and business results.

Make trust

You build credibility through consistency, transparency, and follow‑through.

Deliver “great”

You help your team deliver exceptional work and meaningful client outcomes.

You lead with empathy, authenticity, and respect while creating an environment where people can do their best work.

The Kind of Leader Who Thrives Here You:

Think like an owner

Build trust through consistency

Connect work to business outcomes

Protect both client interests and business performance

Develop strong teams

Lead with accountability and empathy

Why Direct Focus? For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.

We’re proud of what we’ve built, but we’re always looking for ways to improve, evolve, and create more value for our clients.

We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.

Most importantly, we believe great work starts with great people.

You’ll find:

Amazing teammates

Coaching and mentorship

Training and professional development

Exposure to national and international brands

Contemporary tools and workflows

Opportunities for growth and advancement

A culture built on accountability, trust, and continuous improvement

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📌 Account Director (Winnipeg)
🏢 Direct Focus
📍 Winnipeg