The Team Lead supervises field crews on insurance restoration and contents management claims related to water damage, fire damage, and mold losses. This is a hands‑on leadership role working in residential and commercial properties across the Ottawa region — you work alongside your crew, not apart from them.

Trinity Contents Management was founded by insurance professionals who saw firsthand what good and bad contents handling looks like, and built the company around doing it right. As a Team Lead, you set that standard on site every day.

Key Responsibilities

Lead and supervise field crews on residential and commercial insurance claims

Assign duties and work alongside the crew to complete pack-outs, inventories, moving, storage, and pack-back activities

Ensure accurate documentation, photographs, and inventory records for every job

Communicate with the insured, explain the contents process from start to finish, and address their questions and needs respectfully

Train, mentor, and motivate team members

Maintain high standards of quality, professionalism, and customer service

Communicate effectively with Project Managers and Operations

Ensure all work is completed safely and on schedule

Operate company vehicles and equipment responsibly

Assist with storage and warehouse operations as required

Mandatory Requirements





Valid driver's license and clean driving record

Fluent in speaking, reading, and writing English

Ability to perform physical work, including lifting and carrying items

Comfortable working in residential homes and commercial properties

Reliable, punctual, and organized

Professional and respectful demeanor with clients

Comfortable with tablet-based documentation and photo capture

Preferred Qualifications (Assets)

Prior experience leading or supervising a crew in a hands‑on field

Experience in contents restoration, moving, warehousing, or insurance claims

Familiarity with pack-out / pack-back procedures

IICRC certifications (or willingness to obtain)

Forklift or warehouse experience

Experience with digital inventory or claims documentation platforms

Why Work at Trinity Contents Management

Stable work in the insurance restoration industry

IICRC certification and ongoing training, fully supported by Trinity

Cross-training across inventory, restoration, pack‑out, dispatch, and project management

Clear opportunities to grow into Project Manager and senior operations roles

Supportive team environment focused on professionalism and quality

Advantages

Dental care

Extended health care

Vision care

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📌 Team Lead (Quebec City)
🏢 Trinity Contents
📍 Quebec City