Elevate member support as a Member Experience Officer at Vancity in Downtown Vancouver. This full-time role focuses on enhancing digital engagement and delivering exceptional service.
In your capacity as a Member Experience Officer, you'll advise members on Vancity’s digital services while seamlessly transitioning between in-branch and call center duties. You will not only conduct basic member interviews to identify financial needs but also onboard current members to enhanced digital capabilities. A strong emphasis on maintaining service quality across different channels is essential.
Key Responsibilities:
• Perform in-branch and call center member transactions
• Prioritize service delivery across multiple channels




• Onboard and demonstrate digital service features
• Gather complete member information for data quality
• Conduct Account Manager activities and referrals
Requirements:
• High School diploma; post-secondary education preferred
• Experience in Financial Services Representative roles
• Skills in cash handling and customer service
• Strong relationship-building abilities
• Proficient in technology and financial systems
Bring your digital savvy and communication skills to provide top-notch member experiences at Vancity.
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📌 Member Experience Officer at Vancity (Vancouver)
🏢 Vancity
📍 Vancouver