Mississauga Harley-Davidson is seeking an experienced and highly motivated professional to continue the growth and potential of our service and parts department in the role of Parts Manager.

In this fixed operations management role, the individual must demonstrate strong leadership skills with a strong desire to satisfy customers and employees. Successful candidates will be responsible for maintaining and growing profitability, implementing and adhering to all processes and procedures, and tracking the performance of departments and employees.

Working days and hours:

Mon-Fri 9:30am-5:30pm, Sat 9am-4pm seasonally.

Successful candidates have:

Strong leadership and management skills

Harley-Davidson’s extensive technical knowledge

Extensive Harley-Davidson warranty management experience

Harley-Davidson inventory control experience

Exceptional customer service skills

Agent software experience

Responsibilities/Duties

Supervise, direct and lead all aspects of service, parts departments and operations departments.

Implementation of all systems, schedules and procedures in the service and parts department.

Always maintain a high customer satisfaction percentage.

Oversee and maintain all A/P and A/R related to service and parts department.

Oversee and maintain all manufacturer warranty programs for high profit and claim accuracy.

Plan and achieve departmental goals in collaboration with the General Manager.

Prepare and manage annual operating budgets for service and parts departments.

Create and implement a marketing plan to attract new customers and maximize retention of existing customers.

Be aware of federal and provincial regulations and city ordinances governing maintenance work,



such as hazardous waste disposal, etc. He understands and observes them.

Check warranty policy rules, understand and implement warranty guidelines, see that claims are processed correctly, and send warranty details and explanations to customers.

Advise repair technicians of the time allotted for each work order.

Maintain high quality repair service and reduce returns to the shop. Periodically review work performed to ensure that strict quality standards are met.

Stay up-to-date on new equipment and tools and provide purchase recommendations.

Make a list of labor costs for routine maintenance work.

Maintain inventory control including purchasing, selling and stocking, pricing and parts counting.

Manage the purchase of parts from sources other than the manufacturer.

Establish parameters for determining prices that generate sufficient gross profit to generate satisfactory profits for each category of customers.

Reconciles the balance and sends a copy to accounting at the end of the month.

Recruitment, training and discipline of service and parts department employees.

Reviewing and evaluating the performance of all service and parts department employees.

Maintain current training schedule for technicians, apprentice technicians and service advisors.

Track and submit daily service advisor performance as needed.





Track and submit daily technician performance as needed.

Ensure that all required licensing and regulatory requirements are met.

Qualifications/Educations

3 to 5 years of Harley Davidson management (required)

H-D expert certificate – technical (preferred)

H-D Master Certificate – Service Sales (preferred)

H-D Master Certificate – Parts and Accessories Sales (preferred)

H-D Master Certificate – Motorcycle Sales (Preferred)

Valid M driver’s license

Valid G driver’s license, clean driving record

Compensation:
$50,000 base salary + bonus linked to profit criteria.

Mississauga Harley-Davidson offers:

A long history of excellent customer service and a loyal customer base

A team of experienced colleagues in parts and services

Large square footage and opportunity for growth

Excellent position Competitive salary and company benefits including pension

perks:

Health and dental benefits after 3 months

Pension plan, company match, after one year

Extended Health, AD&D;, Life and LTD

2 weeks (4%) vacation

If you are looking for an opportunity to grow your career while adding value to our team, this is the role for you. We invite you to submit your resume confidentially for review and consideration.

Apply directly at [email protected]

Delavari Group of Companies is an equal opportunity employer and is committed to providing a workplace free of harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds, and we make all employment decisions regardless of protected status.

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