This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers.
This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services.

This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT workplace meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities.

This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits,



and provides support for any required tasks.* Job Type: Full
Time Permanent*

Work Location: 4156 MAINWAY BURLINGTON, ON L7L 0A7 Canada Pay Rate: $22.82/h Shift/Hours:Monday
Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)* Weekend work possibleRESPONSIBILITIES• External customer support: Performs Integrations and Installations
Assists with Facility Technology Management
Fulfills Service Requests
Interfaces with Customers, Teams, and Associates
Conducts TSG Technical Disaster Recovery Procedures
Addresses Customer RequestsREQUIREMENTS Valid driver’s license. Working car in valuable condition. Willingness and able to travel to other sites on work area Technical experience, specifically familiarity with hardware. Ability to work independently with minimal supervision. Robust communication skills for customer interaction. Preferred: Willingness and able to travel to the U.S.QUALIFICATIONS Preferences:
Bachelor’s Degree
A+, Microsoft Certified Solutions Associate
CCENT Cisco Network CertificationArt der Anstellung:Unbefristet
J-18808-Ljbffr

📌 Tsg Specialist I Burlington
🏢 Ups Job
📍 Burlington