Department: Customer Service & Development

Reports To: CSR Team Leader

Wage Range: $21.34 - $32.02

WHAT YOU'LL DO

Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.

Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation

Process customer orders to ensure internal order deadlines are completed on time

Go above and beyond to meet customer needs, including appropriate use of empathy

Work closely with a team to include outside sales, regional teammates, and internal customers.

Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

High School Diploma

Excellent verbal and written communication skills

Proficient in Microsoft programs such as Office, Word, and Excel

Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a quick, accurate pace

YOU MAY ALSO HAVE

Bachelor’s Degree

Two years in a professional Customer Service environment

Appetite and proven ability to build customer relationships

Ability to effectively manage multiple tasks simultaneously

ROLE SPECIFICS

Travel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed,



without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE
Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU
As a family-owned and -operated company since 1960, Dot Foods has created a robust family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

Potential to work from home after 1 year

Safety:
This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer:
Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

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