08 Oct
|
HRS Talent Solutions
|
Quebec City
08 Oct
HRS Talent Solutions
Quebec City
HRS Talent Solutions is seeking a Customer Message Escalation Assistant for remote, full time work in Canada. You will review customer inquiries, identify what remains unresolved, and craft clear handoffs to the next team.
You will read the existing conversation, summarize what was asked, and provide the right context to the colleague responsible for the next decision. You will maintain accurate case records and ensure updates are attached, focusing on precise, courteous written communication.
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📌 Customer Escalation Specialist – Message Handoff (Quebec City)
🏢 HRS Talent Solutions
📍 Quebec City