Lead service relationships in a managed services workplace as a Service Delivery Manager at CBRE. Oversee the complete service lifecycle while collaborating with technical teams and clients to ensure seamless building technology operations.

CBRE is seeking a Service Delivery Manager who will manage day-to-day client interactions and maintain SLA performance across multiple properties. This role encompasses supervision of a team, incident management, and the continuous improvement of service delivery processes. You will coordinate staff activities, address technical issues, and serve as the primary client contact.

Key Responsibilities:
• Supervise and train employees, conducting performance evaluations
• Manage daily team activities and establish effective work schedules




• Resolve technical issues with a variety of software packages
• Lead incident response and communicate effectively with stakeholders
• Own and manage the full ticket lifecycle across clients

Requirements:
• Bachelor’s Degree with 3-5 years of experience
• ITIL certification preferred
• Proficient in Microsoft Office products
• Experience with ticketing platforms like ServiceNow
• Strong client communication and leadership skills

Embrace a leadership role focused on operational excellence and client satisfaction at CBRE.
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📌 Service Delivery Manager at CBRE (Ontario)
🏢 CBRE Group
📍 Ontario