Enhance customer experience as a Call Centre Agent at our base. This role involves delivering friendly, professional service to inquiries and complaints through effective communication.

As a Customer Service Agent, you will report to the Base Manager while actively engaging with customers via phone and in person. Your responsibilities include resolving inquiries about flight schedules, fares, and routes with sound judgment. Demonstrate flexibility and a commitment to exceptional service in a agile environment.

Key Responsibilities:
• Answer customer inquiries about fares and flight details
• Input passenger information accurately in AMELIA
• Maintain call control and ensure customer satisfaction
• Identify and clarify customer needs and provide solutions
• Assist at check-in counter and perform various administrative tasks

Requirements:
• High school diploma or GED equivalent
• Experience with Microsoft Office Suite
• Previous customer service experience preferred
• Able to handle lifting up to 50 lbs
• Must obtain transportation security clearances

Become a valued point of contact for customers, ensuring timely resolutions and exceptional service.
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📌 Customer Service Agent Call Centre (Ontario)
🏢 Perimeter Aviation
📍 Ontario