SIMMS is a small and exciting medical imaging software company, located in Toronto. We are passionate about improving Canadian health care systems. We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking by allowing scheduled in-office time dedicated to working on "side projects" that benefit the health care industry.

Duties and Responsibilities

receives requests for service via telephone, e-mail and SIMMS ticketing system from end users

provides quality computer support to end users, troubleshooting software application issues as well as PC hardware, peripheral, and network issues

analyzes, defines and researches the end user's problem, identifies root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction

provides appropriate escalation of support requests for expedited resolution

follows the SIMMS's established service standards to ensure consistent quality service is provided to internal customers

identifies recurring problems/trends; notifies and works with the software development team to reach root cause solutions

performs upgrades on equipment,



software application installations and maintenance as well as hardware configuration

provides remote computer support as well as installations for SIMMS users as requested

recommends changes to processes and procedures to improve End User Support services and SIMMS applications

maintains confidentiality of all computer-based information related to the SIMMS, its clients and its employees

support in-house infrastructure (computers, VoIP, peripherals, software, servers)

provide fresh new ideas that will benefit the company and the industry

setup necessary computer and network hardware at customer sites

assist System Administrator with provision of data centre

Requirements

Exceptional problem-solver with very valuable troubleshooting skills

Must be self-motivated, eager to learn and grow and have excellent communication skills

Ability to work under pressure in a fast-paced environment

Valid driver license, own transportation

We thank all applicants for their interest in SIMMS, however, only chosen applicants will be contacted.

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📌 Technical Support Representative (Ontario)
🏢 Simms
📍 Ontario