As a key member of the Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate , cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Responsibilities

Complete domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos

Supports multiple accounts

Operates within detailed procedures

Interacts with travelers and travel arranger s and provides 1st level of support for customer service and technical issues

Ensures compliance of a client’s travel policy while utilizing DT preferred vendors

Adheres to DT standards in delivering customer service including phone and email etiquette, and follows prescribed customer service escalation procedure

Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance

Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working workplace

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Qualifications

5 + years of experience providing domestic and international travel arrangements

High proficiency using Sabre and Amadeus

Bilingual in French is preferred

Must demonstrate thorough knowledge of airline ticketing rules and regulations

Proficient in producing lowest logical airfare within client’s policy





Understands international airfares and international ticketing

Proficient in Internet searches and online booking processes

Thorough working knowledge of exchanging, reissue of tickets

Must be able to thoroughly read, understand and follow client travel policies and guidelines

Excellent communication skills via email and phone

Ability to meet and exceed required performance standards

Accurate and detail oriented

Work well under pressure and can deal with change and adversity

Working knowledge of Microsoft Office, including Word and Excel

Works well independently as well within a group

Benefits Summary
In addition to Medical, Dental, and Vision benefits Direct Trave l offers a Total Rewards Package which includes Retirement Plans , Medical, Dental, Vision, Wellness, Rewards and Recognition, Sustainability and Mental Health Support.

About Direct Travel
Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise , we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence, and global expertise . What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer

Position Type
Full-time

Work Schedule
11 AM - 7 PM EST

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📌 Group Travel Advisor - French Language - Sabre/Amadeus (Alberta)
🏢 Direct Travel
📍 Alberta