Job Number 001-CS006- Concierge Security Supervisor: 1. KNOWLEDGE & EXPERIENCE
1.1. A mature & non-judgmental attitude to working with a client group that may present challenging behavior
1.2. A basic understanding of the often complex issues likely to be presented by the vulnerable elderly people. These are likely to include: mental & physical ill health; challenging behavior including bad behavior; drug & alcohol abuse; anti-social behavior; offending & leaving care
1.3. The confidence to challenge appropriately & the ability to use initiative & make reasoned & quick decisions within provided policy & procedural framework
1.4. An understanding of Health & Safety at work & the likely issues to occur in a residential building.
2. SKILLS & ABILITIES
2.1. Analytical Thinking – Sifts and analyses information to solve problems
2.2. Commitment and Drive – Conscientious, professional, proactive & solution focused
2.3. Efficiency and Effectiveness – Organizes & prioritizes, delivers on time & meets standards
2.4. Teamwork – Considerate & supportive, flexible & responsible
2.5.



Effective Communication – Articulate, ability to communicate effectively with young people & seeks to understand & be understood. Writes clearly & concisely
2.6. Resilience – Responds positively to challenges, is reflective & not risk averse. Demonstrates emotional intelligence
2.7. Customer Focus – Builds effective relationships, enabling & promoting positive relationships with people.
2.8. Embracing Change and Innovation – Responds positively to recent ideas & change, proactive & solution focused
2.9. Ability to work alone without direct supervision
2.10. Good customer care skills, honesty, punctuality &integrity;
2.11. Ability to be self-servicing in using computers (MS Office) to create notes & logs & to send and receive emails.
2.12. Reasonable level of physical fitness and an ability and willingness to work flexibly on a shift Rota including throughout the night, weekends and Bank Holidays
2.13. A driver with a clean driver’s license

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📌 Job Number 001-- Concierge Security Supervisor (Ontario)
🏢 Robust Security Service
📍 Ontario