Become a pivotal Retail Experience Lead overseeing operations and staff in a dynamic retail environment. This role emphasizes customer service, team supervision, and operational excellence.

The Retail Experience Lead is essential in managing store openings and closings, supervising daily tasks, and ensuring compliance with company standards. You'll engage with customers, assist cashiers, and maintain exemplary store presentation. This position requires strong communication skills, conflict resolution, and adaptability to enhance the customer experience while leading your team effectively.

Key Responsibilities:
• Oversee store operations including alarm management
• Greet and assist customers while modeling best practices
• Deliver outstanding customer service by building relationships
• Support onboarding and training for new team members
• Address customer complaints and escalate as needed

Requirements:
• Minimum 2 years retail experience
• High school diploma or GED
• Proven customer service experience
• Provincial Cannabis Certification required
• Explicit criminal record

Lead by example and embody exceptional customer service and operational integrity.
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📌 Retail Experience Lead in Operations (Ontario)
🏢 Friendly Stranger
📍 Ontario