Remote · Greater Vancouver Full-time Customer Experience Competitive · based on experience

Be the voice of The Laundry Brothers. Help customers via phone, email, and chat — answering questions, resolving issues, and making sure every interaction leaves people feeling looked after.

Our customers trust us with something personal — their clothes, their time, their routines. As our Customer Service Representative you're the first and last person they hear from when something needs attention. You'll handle inbound inquiries, track down orders, coordinate with drivers and the ops team, and make sure nothing falls through the cracks. This is a remote role based in Greater Vancouver.

Day to day Responsibilities.

Handle inbound customer inquiries via phone, email, and chat

Resolve order issues — missing items, delays, quality concerns — quickly and professionally

Coordinate with drivers and ops team to get customers real answers in real time

Update customer accounts, preferences, and notes in our system

Follow up on open issues until they're fully resolved

Flag patterns in complaints or service failures to the ops team





Help onboard new residential and commercial customers

What we look for
Qualifications.
Required

1+ year of customer-facing experience (phone, chat, or email support)

Transparent, empathetic communicator — written and verbal

Calm and solution-focused under pressure

Highly organized and able to manage multiple open threads simultaneously

Comfortable working independently in a remote environment

Reliable internet connection and quiet home workspace

Nice to have

Experience with CRM or ticketing software (Close, Zendesk, Intercom, or similar)

Background in hospitality, retail, or service-industry customer support

Familiarity with the Greater Vancouver area

What we offer
Compensation & perks.

Fully remote — work from anywhere in Greater Vancouver

Competitive hourly wage based on experience

Consistent weekday schedule with clear hours

Tight-knit team with direct communication to ops and leadership

Growth path into team lead or customer success roles as we scale

Dental and extended health care

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📌 Customer Service Representative (British Columbia)
🏢 The Laundry Brothers
📍 British Columbia