Guest Relations Lead (Full-Time) – Eataly Yorkville
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

SHOP a selection of high-quality Italian, local and homemade products

LEARN through our classes and our team’s product knowledge

Job Description
At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.

Handles monetary transactions and performs advanced cashiering duties

Assists in supervising the Front-End team to ensure optimal performance and guest experience

Approves voids, employee discounts, returns and exchanges

Processes and settles daily cash and credit transactions for all departments

Processes and prepares shipment of daily cash deposits

Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments

Processes and monitors currency orders to ensure that cash is always available for transactions

Maintains an accurate secure count along with daily operation and maintenance of a cash recycling machine

Orders and monitors inventory of supplies needed for the Front End

Documents, investigates, escalates and resolves employee or guest incidents

Performs other duties as required or assigned

Qualifications

1+ year of experience as a supervisor in a retail setting,



with experience leading a cashier team preferred

Ability to handle money accurately and perform mathematical equations

Intermediate computer skills including e-mail and Microsoft Office

Bachelor’s Degree highly preferred

Smart Serve certified

Job Requirements

Availability to work onsite with a flexible schedule often including weekends

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Compensation

Compensation for this role is CAD $21.00-$23.00 hourly

This position has been posted to fill a current vacancy

Benefits and Perks

Paid Time Off

RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation.Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

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📌 Guest Relations Lead (Full-Time) – Eataly Yorkville (Ontario)
🏢 Eataly
📍 Ontario