The best Account Managers don’t manage accounts.

They lead relationships.

At Direct Focus, Account Managers are trusted advisors, operational leaders, and problem solvers. They build strong client partnerships, guide projects from idea to execution, and ensure clients receive exceptional value from every engagement.

You understand that great client service is about understanding what matters most, bringing clarity to complexity, and helping clients move forward with confidence.

If you enjoy building relationships, solving problems, leading teams, and delivering meaningful results, this role may be for you.

What We Mean By Great Client Service
At Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.

We pride ourselves on being trusted partners—not just service providers. We build long-term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.

What You’ll Do
Lead Client Relationships
Serve as the primary day-to-day contact for your clients, building trust and ensuring clients feel supported, informed, and understood.

Lead Delivery
Coordinate cross-functional teams to ensure projects are delivered accurately, efficiently, and on time.

Protect Scope and Margins
Own project scope, budget performance, and profitability. Work proactively with clients and internal teams to manage change, align expectations,



and ensure engagements remain successful for both the client and Direct Focus.

Lead Account Planning
Develop annual account plans, lead quarterly business reviews, and help clients connect marketing activity to business objectives.

Look beyond individual projects and help clients uncover opportunities to improve performance, simplify execution, and create greater business value.

Support Team Success
Guide Account Coordinators and foster strong collaboration across strategy, operations, creative, production, and client teams.

What Success Looks Like

Solid client relationships

Healthy project margins

Accurate forecasting

High client satisfaction and retention

Strong internal team alignment

What You Bring

4–7 years of agency, marketing, client service, or project leadership experience

Strong communication and presentation skills

Excellent organizational abilities

Strong financial acumen and budget management experience

Ability to balance multiple stakeholders and priorities

Strong problem-solving skills

Experience working within collaborative, cross-functional teams

Experience in B2B marketing, agency environments, or marketing operations is considered an asset.

How You Live Our Values
Own it

You take ownership of client commitments,



project outcomes, and follow-through.

Better 2.0

You look for ways to improve processes, strengthen delivery, and create better outcomes.

Make trust

You build strong relationships through consistency, transparency, and reliability.

Deliver “great”

You focus on quality, results, and helping clients achieve meaningful business outcomes.

You communicate openly, collaborate effectively, and genuinely care about the success of your clients and teammates.

The Kind of Person Who Thrives Here
You:

Stay curious

Build trust quickly

Communicate proactively

Focus on solutions

Think beyond the immediate task

Connect work to business outcomes

Take ownership of results

Why Direct Focus?
For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.

We’re proud of what we’ve built, but we’re always looking for ways to improve, evolve, and create more value for our clients.

We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.

Most importantly, we believe great work starts with great people.

You’ll find:

Amazing teammates

Coaching and mentorship

Training and professional development

Exposure to national and international brands

Modern tools and workflows

Opportunities for growth and advancement

A culture built on accountability, trust, and continuous improvement

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📌 Account Manager (Ontario)
🏢 Direct Focus
📍 Ontario