Student or internship position / Full time
Build the future with us Are you passionate about business, finance or accounting? Do you want to contribute to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As a Student - Branch Coordinator , you will play a key role in supporting client service excellence while developing valuable skills in operations, administration, and process improvement.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you will accomplish with us As a Student - Branch Coordinator , you will be at the core of our mission. Here are the main responsibilities:
Process and organize confidential client documentation related to non-financial account updates and account redemptions while ensuring accuracy and compliance;
Analyze and resolve complex situations using sound judgment and escalation channels when required;
Communicate effectively with clients and team members through various channels, including telephone, email, and collaboration platforms;
Support advisors and associates on projects by leveraging tools such as Microsoft Teams and SharePoint;
Maintain client databases and generate Assets Under Administration (AUA) reports using Microsoft Excel while ensuring data integrity and accessibility;
Contribute to operational efficiency by leveraging Robotic Process Automation (RPA) tools and macros to automate repetitive tasks;
Provide informed support by maintaining knowledge of financial products, including RRSPs, TFSAs, mutual funds, and GICs;
Participate in continuous improvement initiatives by documenting processes, identifying optimization opportunities, and supporting the onboarding and training of new team members.
What could accelerate your success in this role We are looking for someone who:




Is currently enrolled in an undergraduate or graduate program in business, finance, accounting, or a related field;
Is recognized for their time management skills, with the ability to manage multiple priorities simultaneously;
Stands out for their excellent verbal and written communication skills;
Demonstrates solid organizational skills;
Has strong analytical and problem-solving abilities;
Is familiar with SharePoint and collaborative work environments;
Is interested in developing knowledge of the financial services industry and may consider pursuing the Canadian Securities Course (CSC);
Has a proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams);
Possesses an advanced level of French proficiency is required, as the incumbent will be required to communicate verbally and in writing with unilingual French-speaking clients on a daily basis;
Possesses an advanced level of English proficiency, as the individual will be required to communicate verbally and in writing with English-speaking external and internal partners and clients across Canada on a daily basis.
Why you will love working with us A work environment where learning and development merge with a collective pursuit of excellence.
Artificial intelligence is in everyone's hands, enabling you to increase your personal efficiency and supporting the organization's growth.
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
The possibility to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
Student benefits: Access to internal training, mentoring, involvement in real projects, flexible schedules adapted to studies, and a rewarding experience for your qualified journey.
The typical hiring range for this position is $23.50 to $28,75 CAD per hour; the base salary offered varies depending on years of study and the position status (student or intern). At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

#J-18808-Ljbffr

📌 Student - Branch Coordinator (Quebec City)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Quebec City