Company Profile:
Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities and regions. The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers. From design and construction to network operations, to the provision of end user services, CFOC connects rural businesses and communities to the world.

Job Summary:
Canadian Fiber Optics Corp. is looking for a Customer Service Rep who is energetic, outgoing, and a progressive team member who can exceed our customers’ expectations. Ideally, candidates for this position will have experience in sales, customer service, accounting, and telephone support. Strong administration, organizational, planning, project coordination and time management skills are a must.

Responsibilities:

Responsible to oversee Control Center activities

Interact with customers by telephone, email, website, or other electronic data exchange to provide information about products and services, input orders, or obtain details of concerns or complaints

Scheduling all installation, service activities, locates & drops with customers and contractors.

Perform Billing and AR activities

Perform Tier 1 support, research answers or solutions as needed and refer open customer complaints to supplementary support staff for further technical investigations





Manage problems and incidents impacting services including post-mortem follow up

Follow-up on issues to measure effectiveness of corrective actions and ensure customer satisfaction

Understand product offerings to deliver customer appropriate solutions

Collaborate with key stakeholders and teams to stay updated on new products, services, and policies

Complete required daily reports

Dispatching and manage I&R; Work loads

Resource Planning and Scheduling

Skills:

Strong people skills, and a passion to serve customers

Problem solving ability a must

Excellent verbal and written communication skills English

Enjoys working in a team-oriented, collaborative environment

Entrepreneurial Spirit

Ability to drive results in an ever-changing environment

Exceptional organizational, time management, and multi-tasking skills

Solid proficiency in Microsoft Excel/Word and computers in general

The ability to efficiently organize your work and set priorities

Professional written and verbal communication

Strong analytical and problem-solving skills

An outgoing positive attitude

Qualifications:

5+ years in Customer Service, Sales experience, E-Commerce, or retention experience

(Within Telecom/Technology Industries preferred)

Financial experience required

Post-secondary education recommended

Other Requirements:

This is a full-time position (40 Hrs/week) and may require being on-call on a rotational basis

Valid Class 5 driver’s license

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📌 Control Center Agent (Alberta)
🏢 Canadian Fiber Optics
📍 Alberta