Administrative Support Agent, Class I - Student Services Deadline to apply: October 19, 2026 11:59 PM EDT
IMPORTANT : Permanent, full-time M-F 8:30am-4:30pm, available to start beginning of December or sooner
JOB SUMMARY: under the direct supervision of the director of Student Services, to perform administrative and clerical duties in student services
DUTIES AND RESPONSIBILITIES:
Front desk reception; receive visitors, provide general information and/or direct to appropriate areas
Assess student needs through structured questioning to ensure referral to the appropriate professional
Schedule appointments on Outlook for various departments
Back up for Time Management; Keep attendance record for personnel, sick-leave, vacation and social leave
Be at ease with Microsoft Office Suite and Outlook, Clara
Be informed of the various College Departments such as Financial Aid, Student Activities, Health Services Registrar's Office, Continuing Education, SUJAC
Assist in various tasks within the Student Services department such as; prepare billing & invoices for the Bar services, food services, entering payment and purchasing requests
Troubleshoot Xerox and place service calls or Octopus when necessary
Order and distribute stationery for the department & distribute mail
Receive student payments as required; enter in Clara and create records of deposit, including cash, cheques and POS and keep track of all student payment plans
Enter all fee codes as requested by Athletics
Be comfortable with First Aid related tasks
Be replacement when needed, lunches, peak periods, absence and vacation; including Health and Wellness sector
Manage JAC Bus calendar, handle inter-departmental charges as well as outside invoices (TCV, expense reports, credit cards) for the Bus
Organize volunteers, set up and takedown for Info Booths as directed by the Director of Student Services




Perform any other related administrative and clerical tasks as may be assigned
QUALIFICATIONS:
Education:
To have a secon dary school diploma or a diploma of vocational studies in an appropriate specialty or have a diploma or attestation of studies which is recognized as equivalent by the competent authority and have at least one (1) year of pertinent experience.
Specific requirements:
Related experience an asset
Conversational French
Fluency in English-oral and written
Word processing, MS Word and MS Excel
Knowledge of Clara is an asset
Ability to deal with people pleasantly and efficiently
Robust interpersonal skills*
High degree of empathy and ensuring a calm environment while handling urgent inquiries as needed*
Strong ability to multitask
Work well under pressure
Strong sense of confidentiality
Testing may be required to demonstrate knowledge of:
English (fluency oral)
English (fluency written)
French (conversational)
Word (basic)
Excel (basic)
*The College reserves the right to test those qualifications that have an asterisk due to the sensitive nature when dealing with student issues.
In accordance with ministerial directives issued by the Secretariat du Conseil du trésor concerning a freeze on public service recruitment, effective November 1st 2024 , applications from employees with regular employment status at the College and within the College network will be prioritized.
John Abbott College adheres to an Equal Access to Employment Program, and invites women, visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to submit their applications.
We thank all candidates who submit their resumes for consideration.However, only those candidates selected for an interview will be contacted.If your work experience has changed or if you have acquired additional education since your last visit, be sure to submit your updated resume so that we may review your full career path.

#J-18808-Ljbffr

📌 Administrative Support Agent, Class I - Student Services (Quebec City)
🏢 John Abbott College
📍 Quebec City