# **HOTEL HOUSEKEEPING ASSISTANT MANAGER**## **Full Time Target Salary Range $65,500 to $72,500 per annum**## ***Placement within the hiring range is based on skills and experience***## **Application Deadline: October 13, 2026**## Are you a conscientious professional who focuses on the smallest details in order to ensure unsurpassed levels of service? Do you pride yourself in being a great leader while ensuring maximum operational performance? If you would like to be on a team of Great People delivering great service, we may have just the prospect for you. **The job involves**:* Act as a liaison between the Hotel Manager, Manager of Environmental Services, and the Hotel Housekeeping leadership team to ensure alignment on operational priorities and service standards* Providing leadership, guidance, and accountability to ensure compliance with company policies, health and safety standards, and operational procedures while maintaining a safe, clean, and welcoming hotel environment* Coaching, mentoring, and supporting Housekeeping Supervisors through performance management, professional development, regular feedback, and effective communication of operational updates and business objectives* Working closely with the Hotel Housekeeping Supervisors in overseeing the overall management of Hotel Housekeeping. This includes planning, organizing, and overseeing the housekeeping operation and administration* Supporting Front Office Supervisors when needed and understanding processes* Leading the development, implementation, and monitoring of departmental controls and operating practices to meet and exceed regulatory and operational standards* Utilizing operational metrics and quality assurance programs to drive performance, identify opportunities for improvement, and enhance the overall guest experience* Maintaining Housekeeping inventory by requesting purchase orders following strict purchasing procedures.



Review and maintain Hotel Housekeeping budget* Ensuring guests are provided with the highest level of service; making decisions pertaining to the betterment of the guest’s experience* Builds company reputation through earning trust and loyalty of guests. Thorough knowledge of all activities and promotions occurring at our casino properties* Exceptional communication skills, Demonstrates respect, regard and consideration for others* Flexibility to support a 24/7 operation**The ideal candidate has:*** Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or a related field* Minium 3-5 years of progressive housekeeping experience within a hotel, resort, or hospitality environment* Minium 3+ years of leadership experience managing housekeeping teams, supervisors, and day-to-day operations in a large, fast-paced property* Health & Safety, WHMIS, and Joint Health & Safety Committee certification considered an asset.* Demonstrated leadership, management and team building skills* Strong organizational skills focused on providing remarkable guest service* Exceptional interpersonal, conflict resolution, problem solving and decision - making skills* Excellent multitasking skills with the ability to prioritize tasks and meet deadlines* Strict attention to detail* Strong computer skills (Excel, Word, Birch Street, Workday and Time & Attendance)### We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy### **We thank all applicants for their interest, however, only those selected for an interview will be contacted**### ### **Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.** **Accommodations are available upon request for candidates taking part in all aspects of the selection process***Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos*
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📌 Hotel Housekeeping Assistant Manager (Ontario)
🏢 Fallsview Casino Resort
📍 Ontario