Own and grow a book of commercial accounts — hotels, restaurants, gyms, clinics, and more. Build relationships, ensure service quality, and keep customers renewing year after year.

The Laundry Brothers' commercial business is built on recurring monthly contracts. As Account Manager you own the post-sale relationship: onboarding new accounts, conducting regular check-ins, handling renewals, and spotting opportunities to deepen the partnership. You're not a cold caller — you're the person our commercial customers call when they need something done. This is a remote role based in Greater Vancouver.

Responsibilities.

Own a book of commercial accounts across hospitality, fitness, medical, and office verticals

Conduct regular check-ins and quarterly business reviews with key accounts

Handle contract renewals and identify upsell or volume-increase opportunities

Coordinate with ops to resolve service issues before they become churn risks

Onboard new commercial accounts handed off by the sales team

Maintain accurate account records and activity logs in Close CRM

Track account health metrics and flag at-risk accounts to leadership





Qualifications.
Required

2+ years of account management or client success experience in a B2B workplace

Proven track record of retaining and growing commercial accounts

Strong relationship-builder — you remember details, follow through, and earn trust

Comfortable managing 30–60 accounts simultaneously with varying needs

Excellent written and verbal communication skills in English

Self-directed and organized working remotely

Nice to have

Experience managing accounts in hospitality, facilities, or service industries

Familiarity with CRM tools (Close, Salesforce, HubSpot, or similar)

Compensation & perks.

Competitive base salary plus account retention and growth incentives

Fully remote — work from anywhere in Greater Vancouver

Direct access to founders and ops leadership

Transparent growth path into Senior Account Manager or Commercial Director

Dental and extended health care after 90 days

Company laptop and CRM access provided

#J-18808-Ljbffr

📌 Account Manager (British Columbia)
🏢 The Laundry Brothers
📍 British Columbia