Drive carrier onboarding success with NetLync's remote Technical Customer Success Lead role. Utilize strong communication and project management skills to enhance customer satisfaction and operational efficiency.

NetLync, a leader in eSIM and Entitlement solutions, is expanding its onboarding team. We seek a highly organized Technical Customer Success Lead to manage the onboarding and certification of carriers. Your role will involve acting as the primary support contact and ensuring carriers meet release deadlines while coordinating cross-functional teams for optimal results.

Key Responsibilities:
• Lead incident response and resolve production issues
• Manage onboarding and certification for multiple carriers
• Drive continuous improvement in processes




• Provide stakeholder reports on use cases and timelines
• Monitor carrier satisfaction post-launch

Requirements:
• Exceptional communication skills across time zones
• Proficient in project management tools like Jira and Confluence
• Ability to prioritize and plan effectively
• Understanding of platform architecture and incident response
• Highly organized with excellent timekeeping

Become a pivotal part of NetLync, ensuring carrier success while working in a energetic, flexible environment.
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📌 Technical Customer Success Lead Remote (Quebec City)
🏢 NetLync Mobile Communications Technologies
📍 Quebec City