Enhance your IT career as an IS/Product Support Specialist II, providing critical Level 1 and 2 troubleshooting in internal systems. This role involves managing access, performance, and user support.

As a key member of the IS team, you will engage with Microsoft 365 and Linux, assisting with user onboarding and documentation management. Your responsibilities will include identifying automation opportunities and collaborating with teams to resolve incidents efficiently. Solid troubleshooting skills paired with a knack for operational maintenance will ensure user satisfaction and system reliability.

Key Responsibilities:
• Provide technical support for internal users
• Troubleshoot Microsoft 365 and Linux access issues




• Investigate service requests and escalate complex incidents
• Maintain support documentation and knowledge-base articles
• Assist in user onboarding and permission management

Requirements:
• 5 years of experience in IT support roles
• Proficient in Microsoft 365 and Linux environments
• Strong problem-solving and communication skills
• Familiarity with scripting tools is an advantage
• Basic knowledge of networking concepts

Bring your support expertise and operational mindset to optimize user experience and system performance.
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📌 IS Product Support Specialist – Technical Focus (Ontario)
🏢 Colonial Group
📍 Ontario