Inn on the Twenty is currently seeking a Registered Massage Therapist to join our growing team! This is a great chance that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Registered Massage Therapist

Property: Inn on the Twenty

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary:
To provide each Guest with exceptional and high-quality service. This is done with the utmost professionalism and friendliness and in an efficient manner consistent with the operation of a first-class spa treatment facility.

Duties and Responsibilities:
Primary Responsibilities:

Providing personalized and exceptional guest service at every given opportunity

Meeting established up-selling and sales goals

Providing massage therapy services consistent with the guidelines of the College of Massage Therapists of Ontario (CMTO)

Maintaining impeccable standards of sanitation at all times, as per Public Health guidelines

Providing an immaculate environment for each Guest while experiencing their treatment

Ensuring each Guest experiences absolute comfort and relaxation

Providing a beautiful experience for each Guest’s five senses

Fulfilling and exceeding the expectations of each Guest

Responding to Guest concerns and inquiries as required

Taking ownership of issues and following up accordingly





Using the utmost care to discover each Guest’s needs

Working closely with the Spa Concierge to ensure the Guest’s needs are met

Working as a team with the both spas to ensure a seamless, professional experience

Providing assistance to fellow team members when required

Presenting a gracious, warm and professional atmosphere

Offering a highly aesthetic personal image as an example of your personal image skills

Presenting a professional image by adhering to grooming standards

Continuously improving body therapy, facial therapy and guest service skills

Developing regular local clientele

Communicating the need for supplies or assistance

Organizing and having study materials and manual at all times

Promoting retail sales products and meeting sales quotas by educating guests in a professional manner

Having a thorough knowledge of Lais Hotel Properties’ products and services

Suggesting additional products and services meeting our Guests’ specific preferences

Assessing Guests’ individual needs to meet standards for additional products and services

Actively seeking ways to meet Guests’ product and service needs

All other duties as assigned





Professional Requirements:

College Diploma from a (minimum) 2-year massage therapy program

Registration and good standing with the College of Massage Therapists of Ontario (CMTO)

First Aid Training is an asset

CPR Training is an asset

Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

Must have excellent communication skills both written and oral

Must have a pleasant personality and professional demeanor

Honest and trustworthy

Must be self-motivated and have good time management skills

Confidence in selling and up-selling products and services

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

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📌 REGISTERED MASSAGE THERAPIST (Ontario)
🏢 Vintage Hotels
📍 Ontario