Career Opportunities with Raleigh Orthopaedic Clinic
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Careers At Raleigh Orthopaedic Clinic
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New Patient Scheduler - Full time Position - Raleigh Location We’re seeking a detail-oriented and highly organized Appointment Scheduler to join our fast-paced medical practice. This role serves as the first line of customer service and public relations, ensuring all patient and provider calls are handled efficiently and appointments are scheduled accurately across all locations.
Key Responsibilities: Answer and manage high-volume, multi-line phone calls from patients and referring providers
Schedule new patient, follow-up, and pre-operative appointments in accordance with provider and clinic requirements
Maintain accurate and organized schedules
Verify and update patient demographic and insurance information in the electronic health record system
Coordinate with clinical teams and other departments to ensure seamless scheduling and care continuity
Return voicemails promptly and follow up on patient inquiries




Assist with appointment changes, cancellations, and rescheduling as needed
Provide directions and general information to patients regarding clinic locations and services
Handle patient concerns professionally and elevate when appropriate
Serve as backup support for front desk operations as needed
What You Bring: Strong attention to detail and organizational skills
Excellent communication and customer service abilities
Ability to thrive in a fast-paced, high-volume call workplace
Working knowledge of appointment scheduling systems
At least 1 year of medical scheduling, call center, or related experience preferred
Ability to build and maintain positive working relationships with patients, providers, and team members
Strong computer skills and ability to multitask efficiently
Full medical, dental, and vision coverage with FSA and HSA options
Retirement plan with employer contributions

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📌 New Patient Scheduler (Newfoundland and Labrador)
🏢 Raleigh Orthopaedic Clinic
📍 Newfoundland and Labrador