08 Oct
|
XCofinite
|
Alberta
Second-line support for our managed-service clients: endpoint and identity administration, escalations from Tier 1, and small changes. Part of a healthy, well-staffed on-call rotation.
Full-time Calgary (hybrid) Managed Services
What you'll do Resolve escalated tickets across Windows, macOS, and M365
Administer Entra ID, Intune, and Jamf
Contribute to runbooks and knowledge base articles
Take part in the shared on-call rotation (roughly one week in six)
What we're looking for 3+ years in IT support, at least one in an MSP or multi-client setting
Strong with Microsoft 365 administration and endpoint management
Based in the Calgary area, able to be in office one to two days a week
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📌 Service Desk Engineer (Tier 2) (Alberta)
🏢 XCofinite
📍 Alberta