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Status: Permanent, full-time (37.5 hours/week)

Schedule: Monday to Friday, daytime hours

Join Our Team and Let’s Achieve Great Things Together

Join a team dedicated to delivering superior service and ensuring a smooth and efficient patient experience. As a Team Leader, you will play a key role in supervising and engaging employees while optimizing processes to ensure outstanding service delivery. You will be responsible for the administrative teams, including reception, medical office administration, and coordination.

Here’s How

You will lead a team committed to delivering an exceptional patient experience while optimizing the efficiency of clinical operations. Your responsibilities will include:

Customer Experience and Satisfaction

Maintain and strengthen a patient-focused culture and a high level of service

Manage customer escalations and collaborate with internal teams to ensure the rapid and effective resolution of issues

Ensure transparent, compassionate, and professional communication with patients

Team Engagement and Management

Directly supervise the reception team, medical assistants, and operations coordinators

Recruit, train, and support the professional development of employees

Plan schedules and manage replacements based on operational needs and constraints

Provide ongoing coaching, support, and recognition to foster employee engagement and retention

Process Optimization and Performance

Oversee daily operations and ensure their smooth and efficient execution

Implement and standardize best management and service practices, including customer satisfaction results, renewals, performance tracking metrics for the medical office, wait times, and other key performance indicators

Ensure compliance with quality standards and operational excellence requirements

Identify opportunities for continuous improvement and implement effective solutionsAct as a change agent in the implementation of new technologies and processes

Collaboration and Growth

Work closely with managers from other clinics to share best practices and align operations

Contribute to organizational growth by supporting effective and engaging change management initiatives

Stay informed about industry trends and propose relevant innovations

Qualifications
You Bring

College diploma (DEC) in a relevant field; a Bachelor's degree is an asset

Minimum of 7 years of experience in customer service





4 years of experience in operations management and/or people management

Bilingualism in French and English, both spoken and written, is essential

Strong ability to work under pressure, with autonomy, resourcefulness, and a strong sense of urgency

Responsible, highly organized, and excellent planning skills

Ability to understand and analyze organizational performance reports

Strong knowledge of Microsoft Office (Google Workspace is an asset)

Advanced English proficiency is required, as you will regularly be expected to communicate in English with external parties (e.g., clients, suppliers, or external partners), interact in English with internal parties (e.g., colleagues or stakeholders), and work in an English-language IT environment as part of the responsibilities associated with this position, which has a national scope.

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting market-competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more

Job Type: This is for a current vacancy

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.



We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health
We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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📌 Team Manager - Clinic Operations (Quebec City)
🏢 Intello Technologies
📍 Quebec City