The Service Coordinator is responsible for the productive scheduling of technical resources and assignments.

The Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements.

This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

Responsibilities: Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client).

Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.





Relay schedule & service details to technicians Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead.

Deliver and maintain response times to customers within guaranteed response windows and send post-service reports.

Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer.

Provide ongoing two-way communication between the customer and the Service team.

Understand service capabilities and effectively communicate all offerings to the customer.

Obtain purchase orders from customers as needed.

Escalate customer complaints to the Service Coordinator II

📌 Service Coordinator (Toronto)
🏢 Bosch Building Technologies
📍 Toronto