As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escape issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice.

What We Offer:

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility

Competitive Compensation– Including a parking allowance

Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one

Wellness Support – With 24/7 access to our Employee & Family Assistance Program

Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Generate sales leads that develop into new customers

Develop understanding of all our products to provide the best solution for our customer needs

Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers,



escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services

Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day

Work collaboratively with other departments to assist in the resolution of issues or requests

Taking ownership for the consumer experience while maintaining professionalism at all times

Perform other duties as required to maintain and enhance consumer relations and departmental productivity

Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships

Problem solving/decision making skills as well as an ability to multi-task

Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills

Ability to work well with others is required

Excellent customer service skills

Your Experience:

High School Diploma or Post-secondary education preferred

1-3 years contact center experience

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work setting. We thrive on the valuable energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience
Customer Service

Job Requirements - Education
Diploma/High School Equivalent

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📌 Customer Service Representative - Dispatch (Newfoundland and Labrador)
🏢 Irvingoil
📍 Newfoundland and Labrador