Are you hands-on, technically curious and great with people? Join our team and help customers get the most from innovative hyperspectral intelligence.
The Product Support Specialist is a hybrid technical and customer-facing role responsible for supporting the full lifecycle of company instrumentation, from customer onboarding and training to equipment deployment, maintenance, and logistics. This role serves as a key link between clients, operations, and manufacturing, ensuring a seamless customer experience while maintaining high standards of system performance and reliability. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and thrives in a quick-paced, hands-on environment. Success in this role is demonstrated by consistently onboarding customers with minimal escalation, ensuring equipment is deployment-ready and available, resolving help desk requests promptly and professionally, and maintaining accurate, real-time visibility of equipment with minimal shipping delays.
Job Duties Manufacturing and Maintenance Support
Configure software systems and install HHS software (including updates and version control)
Assist with routine inspection, testing, and preventative maintenance of equipment
Test and operate instruments as required
Testing of new equipment in preparation of first deployment
Troubleshoot first-level hardware, software and workflow issues
Escalate complex or recurring technical issues to the Operations Manager
Equipment Deployment Support Prepare equipment for deployment (cleaning, functional checks, packaging, recalibration as required)
Customize systems based on customer-specific requirements and workflows




Develop strong working knowledge of instruments to support effective use by clients
Equipment Tracking & Coordination Track location and status of all rented equipment (in use, in transit, in maintenance)
Coordinate returns from clients
Identify and follow up on damaged, missing, or delayed equipment
Support planning for equipment availability based on upcoming demand
Logistics & Shipping Coordinate domestic and international shipments (couriers, freight, customs brokers)
Ensure compliance with import/export regulations and documentation requirements
Track shipments end-to-end and proactively resolve delays or issues
Package equipment securely for global transport
Communicate with clients and suppliers regarding shipment status and delivery timelines
Customer Onboarding and Support Act as the primary point of contact for clients during onboarding and active projects
Train client operators on equipment use and basic workflows (remote)
Manage and respond to help desk requests, ensuring timely resolution and follow-up
Requirements B.Sc. in Geophysics, Engineering, Computer Science, or related field
Alternatively, a technical diploma in instrumentation/technologist with relevant experience
Hands-on experience with instrumentation or technical systems preferred
Strong problem-solving and troubleshooting skills
Comfortable working with both hardware and software systems
Strong interpersonal skills and ability to work with customers
Comfortable supporting sales efforts and customer retention
Can work independently and manage competing priorities
Location: Winnipeg, MB
Schedule: Flexible schedule, 40 hours/week
Compensation: $60,000-$80,000, depending on experience and education level

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📌 Product Support Specialist | Hyperspectral Intelligence Inc. (Manitoba)
🏢 Hyperspectral Intelligence
📍 Manitoba