Lead the clinical operations at TELUS Health and enhance patient experiences with exceptional service. As a Team Leader, oversee staff and optimize processes for effective service delivery.

This permanent, full-time role focuses on ensuring a smooth patient experience while embracing team engagement and operational excellence. You will supervise the reception and medical teams, address customer escalations, and implement best service practices. Additionally, you will work closely with other clinics to share insights and collaborate on improvements in operations.

Key Responsibilities:
• Supervise reception, medical assistants, and operations coordinators
• Manage customer escalations and issue resolution
• Plan staff schedules based on operational needs




• Optimize daily operations for efficiency
• Implement quality standards and performance tracking metrics

Requirements:
• College diploma, Bachelor's degree is an asset
• At least 7 years customer service experience
• 4 years operations or people management experience
• Robust bilingual communication in French and English
• Proficient in Microsoft Office and IT

Elevate patient care with strong management skills and a commitment to customer experience at TELUS Health.
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📌 Team Leader for Clinical Operations (Quebec City)
🏢 Intello Technologies
📍 Quebec City