Title: IT Technician
Start Date: October 2026
Term: Fulltime
Accountable to: IT Manager
Summary of Function:
The IT Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. The IT Technician is also responsible for recording and documenting problems/solutions within the IT call-tracking system.
Job Duties:
IT Technician will report to and assist the IT Manager in any and all IT matters being managed by the IT Manager
Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
Diagnose and resolve minor network issues (e.g. LAN access).
Assist Network Specialist by troubleshooting software, hardware, and network issues.
Where necessary, assist Network Specialist in installing network interface cards, hubs, switches, network cabling, and so on.




Accurately log work orders/IT tickets and resolutions into IT management system software; maintain vigilant maintenance of this process.
Prioritize work orders/IT tickets according to severity.
Empower employees to find tools to find IT solutions.
Provide training to employees, teaching basic IT skills to minimize unnecessary tickets.
Compile, maintain, and file all repair records, reports, and other documents as required.
Always maintain a high degree of professionalism, courteousness, and friendliness.
Maintain absolutely strict confidentiality of LMG data, information, and intelligence
Additional related duties may be assign as required
For a complete job description please contact: [email protected]
Requirements:
High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
CompTIA A+/Network+ or MCP (Microsoft Certified Qualified) certification preferred.
3 years of direct work experience in an IT support capacity.
Experience with hardware (computers, printers, phones and other applicable hardware)
Experience with software (Microsoft Office and other applicable software)
Ability to pass a criminal background/Vulnerable Sector check.

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📌 IT Technician (Quebec City)
🏢 Listuguj
📍 Quebec City