Enhance e-commerce operations as a Logistics Analyst at UNIQLO in Toronto. Utilize analytical skills to improve delivery experiences and collaborate with logistics teams to drive efficiencies.

The E-Commerce & Logistics Analyst role is crucial for UNIQLO’s logistics operation. Reporting to the Project Manager, you will analyze customer data to identify trends, track delivery issues, and establish solutions. This full-time position demands collaboration with both internal teams and external logistics partners for optimal delivery outcomes.

Key Responsibilities:
• Conduct weekly Voice of the Customer reviews on e-commerce logistics
• Analyze top contact drivers and follow up with logistics providers
• Track recurring issues to develop timely resolutions




• Manage stalled parcels and coordinate with carriers
• Oversee Lost In Transit tracking and related refunds

Requirements:
• Bachelor’s degree in Business or related field
• 2-4 years of experience in logistics or operations analytics
• Robust understanding of e-commerce and consumer behavior
• Excellent communication skills
• Proficiency in Microsoft Office and Google Workspace

Drive operational excellence and enhance customer satisfaction as part of UNIQLO's logistics team.
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📌 Logistics Analyst at UNIQLO Toronto (Ontario)
🏢 Jobvite
📍 Ontario