Job Description:
COMPANY

Volanté, a division of Jonas Software, is an Enterprise Point-of-Sale company that prides itself on developing leading-edge hospitality technology. The Volanté point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in diverse environments.

The Role
The role requires the ability to work independently, identify training needs, create effective training materials, and facilitate engaging training sessions. The successful candidate will possess excellent communication skills and be able to work collaboratively with different teams. To be successful, you are customer-focused and highly organized, with a knack for managing agendas & schedules. You are curious about technical software and have an eagerness to learn from and train others. Bilingual (English and French) is preferred, but we will consider applicants of exceptional quality in lieu.

Location: North York (Hybrid)

Salary Range: 65,000-70,000 CAD

Job Responsibilities

General

Develop and implement training programs for our employees and clients.

Analyze training needs and create training plans to address those needs.

Create and maintain training materials, including guides, videos, and presentations.

Conduct training sessions, both virtually / online and in-office, for employees and clients.

Monitor and evaluate the effectiveness of training programs.

Collaborate with different teams to identify training needs and ensure consistency across departments.

Work with the Technical Engineering team on new products and integrations to train external parties and build training content

Keep up-to-date with industry trends and changes to ensure training materials remain relevant and effective.

External Training – Clients & Customers
Facilitate the introduction of Volanté Point-of-Sale (POS) software to first-time clients by coordinating with Project Managers to create training schedules and agendas





Execute training sessions on the Volante Software application

Create and execute training sessions using Zoom dial-in & attendance tracking information for client and internal training sessions.

Understand user requirements, technical specifications, and product features in order to translate into training points for the client

Send appropriate documentation to clients after training sessions

Assist in the creation of assets (written guides, job aids, and quick-video walkthroughs) and maintain post-training client-facing job-aids in Confluence Learning Hub knowledge base

Maintain session tracking spreadsheets for analytics & training ticketing system

Internal Training - Employees & Current-Hire Onboarding
Prepare training plans for new hires entering the organization

Assist with training new hires on Volanté’s POS Software and other products

Create and administer training evaluations to ensure successful knowledge transfer / retention

Maintain accurate documentation of internal training plans

Content planning and creation for internal learning management system

Job Qualifications

Bilingual (EN-FR) is preferred

Minimum 3 years of experience in learning and development

Bachelor’s degree or certification in Adult Learning, Instructional design or equivalent work experience in a related field (Certified Training Practitioner™ (CTP) is an asset

Experience in creating and delivering training programs for software applications.

Excellent communication skills – both verbal and written correspondence

Previous client/customer facing training experience through various channels (i.e. Zoom, video sessions, in-person sessions, class settings,



or other applicable customer-facing environments)

Excellent interpersonal skills and the ability to build rapport quickly, with all levels of internal and external stakeholders

Strong organizational skills and the ability to prioritize tasks for yourself and others

Strong initiative with the ability to provide training feedback as necessary

Experience with learning management systems (LMS) and other training technologies is an asset.

Previous experience working in a restaurant or retail environment with POS systems or experience in working with SaaS applications (software / hardware) is an asset

Able to travel within Canada and the US on occasion (valid passport)

Business Unit
Volante Software Inc.

Scheduled Weekly Hours
40

Number of Openings Available
1

Worker Type
Regular

More About Jonas Software
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P;/TSX 60 Index.

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