Compensation: CAD 32.5 - CAD 32.5 - hourly
Company Description Agilec is a leading provider of vocational rehabilitation and employment/career transition services across Canada and internationally. Our customers are at the centre of all we do, and our teams are passionate about the positive impacts they make on peopleÂs lives. We are guided by our values, and all team members are encouraged and supported to develop their potential.
Job Description Role Summary:
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure high levels of customer satisfaction and employee experience are achieved while meeting or exceeding contractual obligations.
Work Location: This position is based at our Bath (Loyalist Township) location and supports operations at both our Bath and Barry’s Bay offices. Occasional travel to the Barry’s Bay office is required.
Responsibilities:
Coordinates one or more Agilec sites/projects
Execute Site budget, business plan, quality management plan, service initiatives and meet performance-based outcome targets
Communicate business strategy and facilitate team development
Prioritizes assignments and adjusts or adapts service delivery as needed
Build a positive, supportive team culture
Responsible for ensuring staff are accountable to QA, Privacy, and other Agilec priorities
Timely management and reporting of internal and external responsibilities to appropriate departments/funders
Identifies and approves training and development for frontline staff to ensure that staff meet performance expectations
Delegate and direct frontline staff to ensureuniform delivery of service across all teams within;establishes expectations and supports the Frontline roles
Monitor staff performance and provide feedback and corrective action as necessary to ensure staff meets objectives.
Build, develop, and grow any business relationships vital to the success of the project; planning and growth for site (new programs, increased contracts)




Understanding local labour market, community demographics to support their planning and growth
Qualifications What You Bring
Education:
Completed post-secondary diploma or degree from a recognized Canadian institute in Human Services Field or other related field
Relevant certifications, such as MCVP, CVP, RRP, or CDP an asset
Experience:
Minimum three years' experience required in employment services or related field
Three years of financial management experience working with project funders/customers
Three years demonstrated effective Leadership experience in outcome-based projects
Experience organizing, planning and developing program operations at a supervisory level
Demonstrated experience building partnerships with employers, community agencies, and other stakeholders
Demonstrated competence achieving financial and operational goals
Experience workingwith people with disabilities and barriers to employment
Required Skills:
Successful problem-solving, proactive planning, decision-making, and time-management skills
Ability to support and direct staff to effectively support people with disabilities and barriers to employment
Excellent written communication skills demonstrated through proposal writing, electronic communication, and/or writing and summarizing monthly reports
Excellent verbal communication demonstrated through everyday dealings with team, clients, and customers
Proficient contract, budget, and operational management skills
Skilled at leading, supervising, and holding accountable direct reports to meet contracted performance expectations
Coaching methodologies to lead teams and implement change
Intermediate user of Microsoft Office Suite (Word, Excel,



Outlook)
French language is an asset and a requirement in programs designated as offering a bilingual service
Knowledge:
Understanding of stages of team development
Knowledge of the local and provincial labour markets
Knowledge of community and government resources
General knowledge of Employment, Health and Safety, and Human Resources Legislation and practices
Maintain knowledge of applicable federal, provincial, and municipal laws, regulations, and policies related to social assistance and workforce programs
Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check with Vulnerable Sector
Strong understanding of computer networks, applications, hardware, and office equipment
Additional Requirements
Ability to travel as required; access to a reliable vehicle is required.
Must provide a clear Enhanced Police Check (Criminal Record and Judicial Matters Check).
Legal authorization to work in Canada.
Additional Information We offer our team members attractive compensation, employee and group benefits, training and career development opportunities, and value-added perks
*Eligibility to receive some perks may vary according to employment status
The purpose of this job posting is to fill a vacancy.
Applicant information submitted through Smart Recruiters may be processed using AI-assisted features that support candidate screening and selection activities.
We offer our team members attractive compensation, employee and group advantages, training and career development opportunities, and value-added perks*. *Eligibility to receive some benefits may vary according to employment status. Agilec welcomes and encourages applications from people with disabilities. We are committed to providing an accessible, barrier-free recruitment and selection process. When contacted about an employment opportunity, please advise us if you require any accommodation at any stage of the selection process.

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📌 Program Manager (Ontario)
🏢 SmartRecruiters
📍 Ontario