Become a key player in customer support with a remote Customer Message Escalation Assistant role. Your focus will be on effective communication, ensuring unresolved issues are passed on accurately to the right teams.

In this full time remote position, you will engage with customers who require more than a routine response. Your primary skills will include careful recordkeeping and thorough communication. You'll guide unresolved inquiries to the appropriate teams, maintaining clarity and empathy throughout the process.

Key Responsibilities:
• Review customer interactions and identify unresolved issues
• Communicate clearly with customers about their inquiries
• Forward cases accurately to appropriate colleagues




• Maintain organized records of all communications
• Document details to assist next steps for resolution

Requirements:
• Strong written communication skills
• Familiarity with online case tools preferred
• Ability to organize information from multiple sources
• Capable of understanding customer needs quickly
• Experience in office administration is a plus

Your ability to facilitate clear communication during escalations will enhance customer satisfaction and team efficiency.
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📌 Remote Customer Message Escalation Assistant (Alberta)
🏢 Hrstalentsolutions
📍 Alberta