Make a real impact at Medavie as a Customer Service Specialist. This permanent position focuses on engaging members to meet their health insurance needs and exceeds expectations every day.

In this role, you will serve as the primary contact for Individual Plan Members, assisting them with their specific plan and payment inquiries. Your strong listening and problem-solving skills will facilitate effective communication via phone and email. Engaging with members through a friendly approach is vital as you provide solutions and build trust towards their satisfaction and loyalty.

Key Responsibilities:
• Assess and resolve member plan and payment inquiries
• Educate members on health benefits and services




• Handle cancellation requests while offering alternatives
• Communicate effectively through phone and email
• Collaborate with internal departments for seamless resolutions

Requirements:
• Proven commitment to superior customer service
• Solid verbal and written communication skills
• Self-directed and goal-oriented
• 1-2 years in Sales and Service preferred
• Post-secondary education in Sales and Service or equivalent

Bring your dedication and communication skills to enhance member experiences at Medavie.
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📌 Customer Service Specialist at Medavie (Nova Scotia)
🏢 Medavie
📍 Nova Scotia