Position Title: Auto Parts Central Order Desk Agent

Location: Canusa Head Office, London, ON

Type of Employment: Full-time permanent, office position

Number of Vacancies: 1

Compensation: $20-24 per hour, based on experience plus comprehensive group benefits

Hours:

40 to 44 hours/week

Monday to Friday

Rotating Saturdays

Position Summary
The primary objective of this role is to provide excellent customer service to our valued customers via telephone or web, using the company database and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers, Canusa’s Associates, and third-party customers.

Who are we looking for?

An individual with a passion for cars and knowledge of aftermarket automotive parts with sales/repair/service experience.

A team player with a strong work ethic, positive attitude and customer-focused mindset.

A dedicated individual looking for long-term employment

Who are we?
Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders. If you are a dedicated individual searching for rewarding, long-term employment, this career could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/ .

Key Responsibilities

Provide outstanding customer service and assist with customer inquiries using automotive knowledge, the company database and parts catalogue

Answer inbound calls,



process orders and make follow-up calls to customers from across the APC network in a professional manner

Collaborate with the Central Order Desk team, APC store branches, warehouse staff, and other departments to service customers

Route calls to appropriate store locations

Make follow-up calls to customers as necessary

Make inventory checks to ensure product availability

Proficiently use Elite Extra technology (training provided)

Other duties as assigned by the Central Order Desk Supervisor

Key Requirements and Experiences

Aftermarket automotive parts experience (service/sales/repair) – 2 years

Customer service experience – 2 years

Strong communication skills (verbal and written)

High level of professionalism

Strong computer skills (e.g. Outlook, Excel, Word, online database, web-based training)

Basic mathematical skills and a strong understanding of basic units of measure

Desirable Skills and Abilities

Positive attitude with a flexible mindset

Accountability and dependability

Sound analytical thinking, planning and execution skills

Excellent ability to work independently and as a team

Time management skills and prioritization skills with a deadline-oriented mindset





Attention to detail and excellent organization skills

Ability to multi-task

Excellent problem-solving skills

Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)

Ability to understand, respond to, and work with a diverse population

Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

Why work with us?

A supportive culture with opportunity for a long-term career

Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)

Employee and Family Assistance Program (EFAP)

Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance advantages (permanent full-time positions)

Health Care Spending Account (HCSA)

Deferred Profit Sharing Plan (Retirement Savings Plan)

Competitive wage based on experience

Employee pricing on products, social club perks and employee appreciation events

Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network

Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request

Transportation
Canusa headquarters is not located on a bus route. Individual transportation will be required.

References
References from previous employment or education may be required.

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📌 Central Order Desk Agent (Ontario)
🏢 Canusa Automotive Warehousing
📍 Ontario