Position Title: Front Desk Assistant - Temporary position
Posting Number: #26-060
Reports to: Manager of Resident Services
Union: BCGEU
Compensation: $25.43-$27.85/hour
Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)
Term: Full time, TEMPORARY with an anticipated end date of December 11, 2026, with possibility of extension.
Posting Closing Date: September 15, 2026 at 4pm
Organizational Focus
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives
The Front Desk Assistant represents Pacifica Housing as the first point of contact at the main office for residents and recent applicants for housing, as well as a variety of other visitors.

Represents Pacifica Housing as the first point of contact at the reception desk of the main office

Provides front line support to residents and applicants for tenancy

Performs a variety of administrative duties

Key Responsibilities

Performs reception duties including:

greeting all in-person visitors to the main office and re-directing visitors with appointments to appropriate staff;

answering telephone inquiries that are not routed directly to staff;

sorting and distributing mail and preparing packages for courier dispatch; and

monitoring, ordering and receiving office supplies

Provides front line support to residents and to people seeking housing information including:

working collaboratively with the Resident Services team to ensure information provided to residents and applicants for housing is current and consistent;

providing information and answering questions regarding non-profit housing programs and eligibility requirements;

responding to general inquiries regarding market housing vacancies;





referring ineligible persons to suitable community agencies and resources;

assisting with resident appointments by obtaining basic information, assisting in completing forms and booking appointments with staff;

ensuring current residents are fully aware of Pacifica Housing policies;

receiving Rent Subsidy Applications and ensuring accompanying supporting documentation is complete;

receiving rental payments including debits, Ministry subsidy payments, post-dated cheques; and

preparing Statements of Account for residents

Performs a variety of administrative duties including:

verifying and batching rental payments in the financial system for the attention of Accounting staff;

processing pre-authorized debit (PAD) agreements for rental payments; and

maintaining filing systems and other records

Performs file auditing duties to ensure all files and documents are accurate and up to date including:

create and add material to hard copy files as needed for record keeping;

update database of digital records for redundancy;

audit each resident files to make sure important content is in the file: lease, signature, inspection reports, etc.; and

organize and categorize documents to make sure the documents are in the right resident file package

Performs other related duties such as:

assisting with administrative overflow and special projects from other departments, as needed

Requirements
Education

High school diploma or GED

Experience

A minimum of 2 years prior related experience with a strong customer-service focus

Knowledge, Skills and Abilities

Knowledge of local community resources an asset

Proficient in MS Office programs including Excel, Word and Outlook

Knowledge of Yardi Property Management software an asset





Excellent keyboarding and data entry skills, mathematical aptitude as well as attention to detail and accuracy

Exceptional customer-service skills and effective in both verbal and written communication

Proven ability to work under pressure during periods of high volume

Knowledge of filing systems

Great attention to detail and excellent organizational skills

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

A mission driven and meaningful working environment

Competitive salary from a Certified Living Wage Employer

Minimum six (6) percent vacation accrual rate for all regular employees

Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more)

Competitive BCGEU Pension Plan

Employee assistance program

Wellness time

Career development and internal advancement opportunities

Organization and individual training opportunities

Robust team building and staff social events

Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

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📌 Front Desk Assistant (British Columbia)
🏢 Pacifica Housing
📍 British Columbia