Enhance customer experiences with Mr. Electric as a Customer Service Representative. Be part of a dynamic team that prioritizes customer care and operational excellence.

In this essential role, you will act as the heartbeat of Mr. Electric, ensuring seamless communication between customers and Service Professionals. Your responsibilities include answering calls, booking appointments, maintaining information accuracy in ServiceTitan, and supporting the field team. Emphasizing customer satisfaction is key as you strive to create a five-star journey from the first interaction to service completion.

Key Responsibilities:
• Answer inbound and outbound customer calls promptly
• Book qualified customers while minimizing cancellations




• Maintain accurate records in ServiceTitan
• Support field staff with documentation and scheduling
• Manage follow-ups for open service opportunities

Requirements:
• High school diploma or equivalent required
• Customer service or call center experience preferred
• Proficiency in multiple computer systems
• Solid communication and problem-solving skills
• Willingness to learn new technologies

Drive exceptional customer service and operational support for Mr. Electric every day.
#J-18808-Ljbffr

📌 Customer Service Representative at Mr. Electric (British Columbia)
🏢 Advanced Electrical Concepts
📍 British Columbia