Baytowne Hyundai is currently seeking a Service BCD Agent to join our team of customer focusedprofessionals within our high volume and process-driven dealership.

KeyAccountabilities & Objectives:
Manage incoming internet and phoneinquiries and proactively pursue additional customer leads
Set appointments for customers tocome in and meet with service
Listen and be attentive to customerneeds and prioritize in order to provide assistance to the customer andprovide the service advisor with a proper qualified lead
Provide superior customer serviceand achieve highest degree of customer satisfaction
Work closely in partnership withservice advisors and management to provide qualified leads and detailedinformation on customer requirements
Maintain a high Customer Service Experienceindex score
Respond to customer complaints andfollowing established concern resolution process
Assist fellow team members whenrequired
Communicate escalated customerconcerns to appropriate manager when required
Provide feedback to management andmaintain open communication on concerns, suggestions, requirements etc.
Skills Profile:
Energizedby challenges; driven to improve efficiencies, learn and grow
Proactive self-starterwith a desire for accountability




Passionfor delivering a consistently exceptional customer experience
Operateswith the highest level of integrity
Exceptionalinitiative, high energy and positive attitude
Processdriven with impeccable organization and prioritization abilities
Exceptionalproblem solving and conflict resolution skills
Impeccablefollow-through and commitment to building and cultivating relationships
Establishexcellent “One Dealership” relationships with other departments to help deliveron our customer promise
Special Requirements:
MinimumHigh School Diploma
PostSecondary Education Preferred
Strongtechnical skills including MS Word, Excel, PowerPoint, Outlook
Why We’re Awesome:
Commitment to an exceptional employee experience

Full benefit programs & competitive compensation plans
Employee and Family Assistance Program
Collaborative work environment & group support
Baytowne Hyundai is an equal chance employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at (705)734-1200 or jbuys@baytownehyundai .com to make your needs known in advance.

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📌 Service BDC (Ontario)
🏢 CanadaOne Auto Group
📍 Ontario