Enhance client satisfaction as an IT Client Relationship Manager at VC3 in Edmonton. This full-time role focuses on building relationships, delivering technical services, and advocating for client needs.

As a vital part of the Business Development team, you will serve as the primary contact for clients, ensuring excellent service delivery and identifying solutions for business challenges. Your responsibilities include managing client expectations, facilitating meetings, and collaborating with internal teams to enhance service quality.

Key Responsibilities:
• Lead client meetings discussing system performance and project updates
• Measure and manage client satisfaction and relations
• Develop solution strategies to mitigate client churn risks




• Advocate for clients to ensure timely service delivery
• Participate in major incident responses and improve operational efficiency

Requirements:
• Proven skills in relationship building and consultative selling
• Solid organizational and customer service abilities
• 3+ years of relevant technical experience preferred
• Knowledge of ITIL standards is an asset
• Experience with municipal clients beneficial

Bring your skills in client relations and technical support to drive excellence at VC3 in Edmonton.
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📌 Client Relationship Manager at (Alberta)
🏢 VC3
📍 Alberta