Enhance customer communication with Irving Oil as a Fixed Term Dispatch Customer Service Representative in Saint John, NB. Engage with clients through various channels and provide excellent service.

This temporary 8-month contract requires expertise in handling incoming inquiries about Irving Energy products and services. You will communicate effectively with both residential and commercial customers, generating leads and ensuring a seamless consumer experience while resolving issues and requests. Collaborating with other departments will be essential to maintain service excellence.

Key Responsibilities:
• Answer calls, emails, and fax inquiries from consumers
• Generate sales leads and develop current customer relationships




• Solve basic account-related issues and provide accurate information
• Process heating oil and propane orders for timely delivery
• Collaborate with departments to resolve customer issues

Requirements:
• High School Diploma or equivalent, preferred education
• 1-3 years of contact center experience
• Strong communication and relationship-building skills
• Good organizational and problem-solving skills
• Ability to maintain professionalism at all times

Leverage your customer service strengths to enrich the experience of Irving Oil clients.
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📌 Dispatch Customer Service Representative Saint John (Newfoundland and Labrador)
🏢 Irvingoil
📍 Newfoundland and Labrador