Summary
The Omni Stockist supports the store management team and Fendi's retail network by fulfilling product requests and driving sales across retail and digital channels. They execute omni-channel order fulfillment processes including Ship-from-Store, Buy Online Pick-up In-Store, curbside pick-up and white glove services while partnering with selling teams and the warehouse to ensure accurate, timely deliveries and an elevated customer experience.

Responsibilities

Review and prioritize pending orders to fulfill within 24 hours and rebalance request transfers.

Pick, pack, prepare merchandise for shipping and deliver to the shipping department.

Process charge sends and support consignments and virtual selling for client advisors outside the home store.

Perform daily omni-channel tasks including curbside pick-up, SFS and BOPIS and resolve aged BOPIS orders.

Support order fulfillment across ship-to-home, pick-up-in-store and white glove services and improve return and case resolution accuracy.





Act as a technical resource for in-store clienteling platforms (HERO, HEAVEN, Client Compass) and host virtual appointments.

Participate in loss prevention procedures related to omni-channel processes and attend leadership and selling team meetings.

Requirements

Minimum 2 years qualified experience in retail or customer experience; luxury retail preferred.

Associate degree or equivalent experience a plus; stock control and selling experience desirable.

Digital literacy and proficiency in Microsoft Office (Excel, Word, PowerPoint) and POS/inventory systems.

Ability to lift up to 25 lbs and perform 50% physical labor; flexible availability including nights, weekends and holidays.

Strong interpersonal and communication skills and ability to work collaboratively; foreign language skills a plus.

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📌 Omni Stockist - Oakridge (British Columbia)
🏢 BROBSTON GROUP
📍 British Columbia