Elevate customer satisfaction as a Service Writer at Joe Johnson Equipment. You will liaise with customers and coordinate repairs in a combined office and shop workplace.

In this full-time role, you will engage directly with clients, documenting service requests and collaborating with technicians to generate quotes. You will manage work orders and verify warranty claims to enhance customer satisfaction and accuracy, ensuring smooth workflow across departments. Your organizational skills will be crucial in scheduling appointments and monitoring shop capacity.

Key Responsibilities:
• Serve as the main customer contact via phone and email
• Document customer concerns and service requests accurately
• Collaborate with technicians on quotes and timelines




• Process work orders and verify warranty claims
• Schedule service appointments and optimize shop capacity

Requirements:
• 3+ years' experience in a Service Writer role
• Strong customer service and communication skills
• Mechanical aptitude preferred for heavy equipment
• High school diploma required; post-secondary preferred
• Valid Class G driver's license for occasional driving

Utilize your customer service and technical skills to ensure a smooth service process at Joe Johnson Equipment.
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📌 Service Writer with Joe Johnson Equipment (Ontario)
🏢 Ultipro
📍 Ontario