Contract Duration: 12 Months Job Description: Provide technical leadership for the Cloud-Ready Configuration Management Database (CMDB) Initiative, including the implementation of the Service

Now CMDB solution Provide end-to-end oversight for the Cloud-Ready CMDB Initiative, including planning, design, implementation, testing, stabilization, documentation, and transition to operations Provide technical leadership and Service

Now CMDB subject matter expertise to guide implementation decisions, delivery planning, risk management, dependency resolution, and remediation activities Review the existing CMDB data model and define the Configuration Items (CIs) class structure, hierarchy, inheritance model, and any required extensions to accurately represent Azure resources.

Create and document the Azure-to-CMDB mapping strategy, including the mapping of Azure resource types, subscriptions, resource groups, tags, naming conventions, and attributes to appropriate Service

Now CI classes and fields Design and configure the Identification and Reconciliation Engine (IRE) approach, including authoritative sources, source precedence, identification attributes, reconciliation rules, and conflict resolution logic Deploy, configure, and validate the Azure Service Graph Connector, including connectivity, authentication, authorization, API access, connector parameters, and initial non-production data ingestion Configure and maintain transform maps, import schedules, field mappings, data normalization, relationship creation, and error-handling processes required to populate CMDB records accurately Assess the quality,



completeness and consistency of imported data; identify missing fields, data anomalies, duplicate CIs, and remediation actions required before production use.

Map Azure resources to CMDB CI classes and establish relationships between subscriptions, resource groups, virtual machines, network interfaces, storage resources, load balancers, and related cloud components.

Implement monitoring and alerting capabilities for connector health, data collection jobs, transform execution, reconciliation processing, scheduled imports, authentication issues, and failed or incomplete imports.

Update Service Asset and Configuration Management (SACM) and operational process documentation to reflect Azure Service Graph as a data source, including roles, responsibilities, governance controls, exception handling, support procedures, and audit considerations.

Validate CMDB accuracy against the Azure setting and document discrepancies, remediation steps, decisions, risks, and operational runbooks.

Support security, privacy, risk, and CRAF-related documentation or assessment inputs as required for the implementation.

Work closely with Bank Service

Now Platform, Service Management Office, Cloud Services, Infrastructure as Code, Security, and Operations Development teams to support successful implementation and operational readiness.

Provide structured knowledge transfer activities, and detailed documentation to ensure a seamless transition to Bank staff to effectively support and maintain the solution after implementation.

Other related activities and deliverables as required.

📌 ServiceNow Technical Lead - #26-18755 (Ottawa)
🏢 US Tech Solutions
📍 Ottawa