Elevate your career as a Senior Product Support Qualified with Ericsson in Ottawa, Ontario. Leverage your RAN troubleshooting expertise to provide advanced technical support and enhance customer solutions.

In this critical role, you will serve as the main point of contact between customer needs and design teams, translating field insights into actionable fixes. Your extensive experience in RAN software systems will allow you to isolate faults in live networks efficiently, making a significant impact on product quality.

Key Responsibilities:
• Serve as the liaison for Design teams and customer insights
• Collaborate with stakeholders on technical issues and improvements
• Provide expert knowledge on RAN products in live environments




• Identify and troubleshoot faults across RAN software solutions
• Lead investigations from problem identification to root cause

Requirements:
• Hands-on RAN troubleshooting experience across multiple fields
• BSc or higher in Telecommunications, Electrical Engineering, or similar
• Proven ability to lead technical taskforces effectively
• Strong communication and analytical skills
• AI tool expertise for troubleshooting applications

Unleash your potential at Ericsson, utilizing your technical expertise and customer focus in RAN support strategies.
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📌 Senior RAN Support Professional at Ericsson (Quebec City)
🏢 Ericsson
📍 Quebec City